Gary, IN

Yes — every crew brings furniture pads, hand trucks, shoulder straps, and basic shrink wrap. You provide the rental truck, the boxes, and any specialty dollies (piano dolly, appliance dolly).

Tips are appreciated but never expected. Crews are paid their full hourly rate by Loading Crews. If you do tip, $20–40 per mover after a clean job is the local norm in most metros.

The crew lead calls or texts you with any timing changes. If a crew is more than 90 minutes past their window without communicating, we'll send a different crew or refund the booking.

The crew lead who took your booking is the right first point of contact for any damage claim. Smaller damage is often resolved between you and the crew directly; larger losses get escalated through dispatch.

No. U-Haul, Penske, and Budget rental contracts name a specific driver — that's who has to be behind the wheel. The crew loads and unloads; you do the drive.

Twenty-four hours is comfortable on weekdays. Saturdays in May, August, and end-of-month windows fill three to five days out. Same-day is sometimes possible if a job cancels.

Your quote is flat-rate — the number you see is the number you pay. Loading Crews doesn't bake weekend, end-of-month, or last-minute surcharges into the rate.

Your quote is what you pay. No surprise upcharges, no surge pricing. We never charge a deposit or booking fee — billing happens after the job.