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Loading & unloading help

Rochester, NY

11 rental locations covered · pop. 209,802

Get a quote in Rochester

Three fields. We text or email within five minutes with your specific quote. More fields? Full form →

We share your info only with the crew that takes the job.

Loading help in Rochester

Pack a U-Haul, Penske, or Budget rental at your origin. Standard call: 2–3 hours, 2–3 movers.

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Unloading help in Rochester

Empty a rental into your new home. Common: 1.5–2 hours, 2 movers, plus stair time.

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Vetted crew leads

Crew leads onboard through a vetting process before they take their first booking. Crews are dispatched under the lead who took the job.

Named accountability

The crew lead who took your booking is the named point of contact through the job and for follow-up — same name on the dispatch call and on pickup day.

Experienced leads

We dispatch crews led by movers with prior residential-load experience. New leads onboard alongside seasoned ones before they run jobs solo.

Performance-tracked

We track customer feedback after each job. Crews with repeated quality or damage complaints get pulled from rotation while we investigate.

Flat-rate, no deposit

Transparent billing — the number we quote is the number you pay. No deposit, no booking fee, no surge pricing. Card, Venmo, Zelle, or cash at the end of the job.

Where to rent your truck near Rochester

Full-service U-Haul stores first, then the largest nearby pickup points. · 3 corporate stores, 11 total

  1. 1

    U-Haul at Lake Ave

    120 Lake Ave, Rochester, NY 14608
    Rental store: (585) 254-1677 · this is the truck-rental counter, not Loading Crews dispatch
    U-Haul store 1.0 mi Mon - Thur: 7 am - 7 pm; Fri: 7 am - 8 pm; Sat: 7 am - 7 pm; Sun: 9 am - 5 pm Map →
  2. 2

    U-Haul Moving & Storage at Rochester International Airport

    50 Ajax Rd, Rochester, NY 14624
    Rental store: (585) 272-8912 · this is the truck-rental counter, not Loading Crews dispatch
    U-Haul store 3.0 mi Mon - Sun: 9 am - 5 pm Map →
  3. 3

    U-Haul Storage at Ridge Road

    1945 E Ridge Rd, Rochester, NY 14622
    Rental store: (585) 266-1040 · this is the truck-rental counter, not Loading Crews dispatch
    U-Haul store 4.1 mi Mon - Thur: 7 am - 7 pm; Fri: 7 am - 8 pm; Sat: 7 am - 7 pm; Sun: 9 am - 5 pm Map →
+ 8 more pickup points near Rochester
  1. State Street Stop N Go
    400 State St, 14608 · 0.6 mi
    Rental store: (585) 672-6485
  2. Gibbs Street Self Storage
    225 Gibbs St, 14605 · 0.9 mi
    Rental store: (585) 232-4830
  3. Vaegorstein Enterprises
    747 W Main St, 14611 · 0.9 mi
    Rental store: (585) 328-1040
  4. EZ Food Market Inc
    700 S Plymouth Ave, 14608 · 0.9 mi
    Rental store: (585) 235-6780
  5. Duval Logistics
    216 Hudson Ave, 14605 · 1.1 mi
    Rental store: (585) 286-3470
  6. Upstate Furniture Outlet
    1415 N Clinton Ave, 14621 · 2.1 mi
    Rental store: (585) 663-2420
  7. Destiny Automotive
    410 Atlantic Ave, 14609 · 2.1 mi
    Rental store: (585) 563-1551
  8. Collazos Garage
    734 Portland Ave, 14621 · 2.2 mi
    Rental store: (585) 672-6487

Nearby cities in New York

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Common questions

Do the crews bring their own equipment in Rochester?
Yes — every crew brings furniture pads, hand trucks, shoulder straps, and basic shrink wrap. You provide the rental truck, the boxes, and any specialty dollies (piano dolly, appliance dolly).
Am I expected to tip the crew?
Tips are appreciated but never expected. Crews are paid their full hourly rate by Loading Crews. If you do tip, $20–40 per mover after a clean job is the local norm in most metros.
What happens if the crew is late?
The crew lead calls or texts you with any timing changes. If a crew is more than 90 minutes past their window without communicating, we'll send a different crew or refund the booking.
What if a crew damages my belongings?
The crew lead who took your booking is the right first point of contact for any damage claim. Smaller damage is often resolved between you and the crew directly; larger losses get escalated through dispatch.
Can the crew drive my rental truck?
No. U-Haul, Penske, and Budget rental contracts name a specific driver — that's who has to be behind the wheel. The crew loads and unloads; you do the drive.
How far in advance should I get a quote in Rochester?
Twenty-four hours is comfortable on weekdays. Saturdays in May, August, and end-of-month windows fill three to five days out. Same-day is sometimes possible if a job cancels.
Do weekend bookings cost more?
Your quote is flat-rate — the number you see is the number you pay. Loading Crews doesn't bake weekend, end-of-month, or last-minute surcharges into the rate.
Do you charge me anything up front?
Your quote is what you pay. No surprise upcharges, no surge pricing. We never charge a deposit or booking fee — billing happens after the job.

Before you book

All guides →

Why hire moving helpers

When it pays to hire labor — and when DIY or full-service is the right call.

How many movers do I need?

Decision tree by home size, stairs, and timeline.

How to load a U-Haul

Pack heaviest first, build a tight rear wall, leave a center aisle.